Frequently Asked Questions

Zero trust email security is an approach that assumes no email should be trusted by default. Every message must prove it's legitimate before reaching the inbox. Unlike traditional email security that trusts emails and only blocks known threats, zero trust questions everything—sender reputation, content patterns, user relationships, and behavioral signals—before allowing any email through.

Traditional email filters rely on known threat signatures and content analysis. They trust emails by default and try to catch bad ones. Shield flips this model: it trusts nothing by default and requires every email to earn its way to the inbox. Shield uses AI to learn each user's normal communication patterns and flags anomalies, catching sophisticated attacks that bypass signature-based filters.

No. Shield's AI-powered analysis happens in milliseconds. Legitimate emails from known senders flow through quickly, while suspicious messages are held for verification. Most users actually report faster effective email because their inboxes contain only actionable messages—not spam, newsletters, and marketing clutter.

Shield analyzes each user's communication patterns: who they email, when they email, what types of messages they receive, and how they interact with different senders. This creates a behavioral baseline that helps Shield identify when something is unusual—like a 'CEO' email that doesn't match the real CEO's patterns.

X-Ray is Shield's user-facing interface that shows why emails were flagged or sorted. Instead of just blocking emails, X-Ray explains the risk factors in plain language, helping users understand threats and make better decisions. It's like built-in security awareness training that happens naturally as users check their email.

Mailprotector offers a complete email security suite: Shield (zero trust email security), CloudFilter (enterprise email filtering), Bracket (easy email encryption), SecureStore (compliant email archiving), and additional features like DLP, BEC protection, and email continuity. Products can be purchased individually or bundled for comprehensive protection.

Bracket makes encryption simple: just put [brackets] around your email subject line, and the message is automatically encrypted. Recipients receive a secure link—no apps, plugins, or complex passwords required. They authenticate with their email address and read the encrypted message in their browser. It's compliant with HIPAA, GDPR, and other regulations.

CloudFilter is our traditional email filtering product—it's excellent at blocking spam, viruses, and known threats using signature-based detection. Shield goes further with zero trust architecture and AI-powered behavioral analysis. Shield catches sophisticated attacks like BEC and spear phishing that bypass traditional filters. Many MSPs use both for defense in depth.

Yes. SecureStore provides compliant email archiving with fast search, legal hold capabilities, and retention policy management. It helps organizations meet regulatory requirements (HIPAA, SOX, FINRA, etc.) and provides easy e-discovery when needed.

Email continuity ensures your users can still send and receive email even when their primary mail server is down. If Microsoft 365 or your client's Exchange server experiences an outage, Mailprotector's continuity service keeps email flowing through an emergency webmail interface.

Yes. Mailprotector integrates seamlessly with Microsoft 365, adding a zero trust verification layer that enhances Microsoft's native security. Shield connects via API—no MX record changes required for API-based deployment. We also support MX-based deployment for organizations that prefer gateway filtering.

Mailprotector works with virtually any email platform: Microsoft 365, Google Workspace, on-premises Exchange, and any SMTP-based mail server. Our flexible deployment options (MX-based or API-based) ensure compatibility with your clients' existing infrastructure.

We integrate with ConnectWise PSA, Autotask PSA, and Gradient MSP for automated ticketing, billing reconciliation, and usage sync. Our REST API also allows custom integrations with your existing tools and workflows.

Absolutely. Mailprotector is designed to complement your existing security tools, not replace everything. Many MSPs layer Shield on top of Microsoft Defender or other security solutions for defense in depth. We integrate with popular PSA, RMM, and documentation tools.

Schedule a demo with our team. We'll walk you through Shield's zero trust approach, answer your questions, and help you understand how Mailprotector can work for your specific needs. After that, we offer white-glove onboarding to get your first clients set up quickly.

No. We don't require minimums or long-term contracts to get started. You can start with a single client and grow at your own pace. Our pricing is designed to help MSPs of all sizes build profitable email security practices.

For API-based deployment with Microsoft 365, most organizations are protected within hours. MX-based deployment typically takes 24-48 hours to propagate. Our onboarding team handles the technical setup so your team can focus on your clients.

Yes. We provide comprehensive training resources including documentation, videos, and live sessions. Our goal is to make you an email security expert so you can confidently sell and support Mailprotector with your clients.

We provide U.S.-based support from MSP experts who understand your business. Our team doesn't just fix problems—they help you prevent future challenges. Support is available via phone (800-393-4840), email, and our comprehensive Help Center with documentation and guides.

Our support team is available Monday through Friday, 8am to 8pm Eastern. For critical issues outside these hours, we have on-call engineers available. Our Help Center and documentation are available 24/7.

We offer flexible monthly billing based on the number of protected mailboxes. No long-term contracts required. Volume discounts are available, and we can work with you on custom pricing for larger deployments.

We offer pilot programs that let you test Mailprotector with a limited number of users before rolling out to all clients. Contact our sales team to discuss a pilot that works for your situation.